MG6851-Principles of Management qbank

Question Bank 12 Pages

Anna University

Electronics and Instrumentation Engineering

PUR

Contributed by

Priyanka Uday Ratti

1
SRM VALLIAMMAI ENGINEERING COLLEGE
(An Autonomous Institution)
COMMON TO THE DEPARTMENT
OF
CIVIL ENGINEERING & ELECTRONICS AND INSTRUMENTATION
ENGINEERING
QUESTION BANK
VIII SEMESTER
MG6851– Principles of Management
Regulation – 2013
Academic Year 2019 – 2020
Prepared by
Dr. L. Sujatha, Assistant Professor (Sel.G) /MBA
Mr. K. Guru, Assistant Professor (OG)/MBA
Mr. J.Anand, Assistant Professor (OG)/MBA
Ms. K. Rathna Priya, Assistant Professor (OG)/EIE
Mr. G. Shiva, Assistant Professor (OG)/EIE
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SRM VALLIAMMAI ENGINEERING COLLEGE
(An Autonomous Institution)
QUESTION BANK
SUBJECT : MG6851 PRINCIPLES OF MANAGEMENT
SEM / YEAR: VIII / IV
UNIT I – INTRODUCTION TO MANAGEMENT AND ORGANIZATIONS
Definition of Management – Science or Art – Manager Vs Entrepreneur - types of managers managerial
roles and skills – Evolution of Management – Scientific, human relations, system and contingency
approaches – Types of Business organization - Sole proprietorship, partnership, company-public and
private sector enterprises - Organization culture and Environment – Current trends and issues in
Management.
Q.No
Questions
BT
Level
Competence
PART - A
1
List out the roles played by managers in an Organisation.
BTL1
Remembering
2
Differentiate Entrepreneur & Manager.
BTL2
Understanding
3
Show your understanding about the term Management.
BTL3
Applying
4
Point out the functions of management.
BTL4
Analyzing
5
Assess the concept of scientific management.
BTL5
Evaluating
6
What is your opinion about unity of command?
BTL6
Creating
7
Define Organization.
BTL1
Remembering
8
Distinguish between Public and Private Limited Companies
BTL2
Understanding
9
Illustrate the characteristics of managers.
BTL3
Applying
10
Explain the skills required by managers in an Organization.
BTL4
Analyzing
11
Evaluate the factors affecting Business Environment.
BTL5
Evaluating
12
Can you assess the value of Systems approach to management?
BTL6
Creating
13
Describe organization culture.
BTL1
Remembering
14
Summarize time and motion study.
BTL2
Understanding
15
Show your understanding of the term Esprit de Corps.
BTL3
Applying
16
Classify the types of partners.
BTL4
Analyzing
17
What is sole proprietorship and partnership?
BTL1
Remembering
18
Interpret the various types of Organizations.
BTL2
Understanding
19
What is private enterprise?
BTL1
Remembering
20
Quote the current trends in Management.
BTL1
Remembering
PART - B
1
(i) Is management an art or science? Discuss.
(3)
BTL1
Remembering
(ii) Describe the various functions of Management.
(10)
2
Discuss the principles and techniques of scientific management.
(13)
BTL2
Understanding
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3
3
Examine the fourteen principles of management advocated by Henry
Fayol.
(13)
BTL3
Applying
4
Classify the different roles and functions of managers and explain
them in detail.
(13)
BTL4
Analyzing
5
Summarize the views of different schools of management.
(13)
BTL5
Evaluating
6
(i) How would you prioritize the facts of Contingency Approach?
(5)
BTL6
Creating
(ii) What information would you use to support the view Systems
approach in Management?
(8)
7
Enlighten the relevance of environmental factors that affect global
business.
(13)
BTL1
Remembering
8
Express the different types of business organizations.
(13)
BTL2
Understanding
9
(i) Describe the various experiments in Hawthorne Studies.
(5)
BTL3
Applying
(ii)State the findings of Hawthorne experiments.
(8)
10
Explain the evolution of management in detail.
(13)
BTL4
Analyzing
11
(i) List the main characteristics of Public Enterprises.
(5)
BTL1
Remembering
(ii) Differentiate Sole proprietorship and partnership.
(8)
12
(i)Predict the relative importance of each type of skills to lower,
middle and upper level managers.
(5)
BTL2
Understanding
(ii) Give the current trends & issues in management
(8)
13
(i) Infer the concept of Globalization.
(3)
BTL4
Analyzing
(ii) List the various challenges of management in present scenario.
(10)
14
(i) State the elements of Organization culture.
(3)
BTL1
Remembering
(ii) Identify the different types of culture in an organization.
(10)
PART – C
1
Mr. Naidu was a young officer in a nationalized bank in Chennai. He was
approached by Mr.Datta, owner of a small textile plant for a loan to renovate
his plant. Naidu gave him a loan of Rs. 50,000. The bank‟s branch manager,
who saw no future in textiles, was shocked at the loan transaction. He told
Naidu to stay close to Datta until money was paid back. Naidu stuck so close
that he became Datta‟s financial adviser. The loan was paid. But Naidu
became Datta‟s partner and resigned his bank job. Naidu collected
information about the textile industry there was huge scope for the industry.
Within six years, Naidu set up another textile plant to his employees Naidu
was friendly and highly flexible boss. He preferred to lead by example rather
than tell people how to do their jobs. However, Naidu committed a big
mistake of not grooming a successor. Therefore, there was a vacuum at the
top when he had a severe heart attack and died.
Answer the following questions:
i) What were the qualities of Naidu as a Manager? (5 marks)
ii) Discuss the roles played by managers according to Mintzberg. What
roles of the manager did Naidu play? (5 marks)
iii) Do you think Naidu was successful Manager? (5 marks)
BTL5
Evaluating
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2
In 2006-07 PTC Food division decided to enter the fast growing (20-30%
annually) snacks segment, an altogether new to it. It had only one national
competitor– Trepsico'sTrito. After a year its wafer snack brand–Ringo,
fetched 20% market share across the country. Ringo's introduction was
coincided with the cricket world cup. The wafer snacks market is estimated to
be around Rs. 250 crores. The company could take the advantage of its
existing distribution network and also source potatoes from farmers easily.
Before the PTC could enter the market, a cross-functional team made a
customer survey through a marketing research group in 14 cities of the
country to know about the snacks of eating habits of people. The result
showed that the customers within the age-group of 15- 24 years were the most
promising for the product as they were quite enthusiastic about experimenting
new snack taste. The company reported to its chefs and the chefs came out
with 16flavours with varying tastes suiting to the targeted age-group.
The company decided to target the youngsters as primary target on the
assumption that once they are lured in, it was easier to reach the whole
family. Advertising in this category was extremely crowded. Every week two-
three local products in new names were launched, sometimes with similar
names. To break through this clutter the company decided to bank upon
humour appeal. The Industry sources reveal that PTC spent about Rs. 50
Crores on advertisement and used all possible media-print and electronic,
both including the creation of its own website, Ringoringoyoungo.com with
offers of online games, contests etc. Mobile phone tone downloading was also
planned which proved very effective among teenagers. The site was
advertised on all dotcom networks. EM TV, Shine TV, Bee TV and other
important channels were also used for its advertisement along with FM radio
channels in about 60 cities with large hoardings at strategic places. Analysts
believe that Ringo‟s success story owes a lot to PTC's widespread distribution
channels and aggressive advertisements. Humour appeal was a big success.
The Ringo' was made visible by painting the Railway bogies passing across
the States. It has also been successful to induce Lovely Brothers' Future
Group to replace Trito in their Big-Bazaar and chain of food Bazaars. PTC is
paying 4% higher margin than Trepsico to Future group and other retailers.
Trito's share has already been reduced considerably. Retail tie-ups, regional
flavours, regional humour appeals have helped PTC. But PTC still wants a
bigger share in the market and in foreign markets also, if possible.
Answer the following questions:
i) What is SWOT analysis? (5 marks)
ii) What are the strengths and weakness of PTC? (5 marks)
iii) What are the opportunities and threats of PTC? (5 marks)
BTL5
Evaluating
3
Discuss the effects of globalization and liberalization in improving
organizational growth. (15)
BTL6
Creating
4
Explain the issues of organizational culture in modern business organizations.
(15)
BTL6
Creating
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UNIT II – PLANNING
Nature and purpose of planning – planning process – types of planning – objectives – setting objectives –
policies – Planning premises – Strategic Management – Planning Tools and Techniques – Decision
making steps and process.
PART - A
Q.No
Questions
BT
Level
Competence
1
Define Planning Premises.
BTL1
Remembering
2
Differentiate strategic planning and tactical planning.
BTL2
Understanding
3
State the importance of setting organizational objectives in modern
organization.
BTL3
Applying
4
Classify the types of plans.
BTL4
Analyzing
5
Evaluate the SWOT analysis matrix.
BTL5
Evaluating
6
Can you assess the steps in planning?
BTL6
Creating
7
Describe MBO.
BTL1
Remembering
8
Discuss the steps in decision making process.
BTL2
Understanding
9
Show the planning tools available in business management.
BTL3
Applying
10
Differentiate objectives and goals.
BTL4
Analyzing
11
Conclude your understanding about planning.
BTL5
Evaluating
12
What information would you use to support the view of Delphi technique?
BTL6
Creating
13
What is meant by rational decision making?
BTL1
Remembering
14
Summarize the types of policies.
BTL2
Understanding
15
List the characteristics of sound policy.
BTL3
Applying
16
Point out the importance of rational decision making.
BTL4
Analyzing
17
What is intuitive decision making?
BTL1
Remembering
18
Distinguish programmed and non-programmed decisions
BTL2
Understanding
19
Write about the strategies and programs.
BTL1
Remembering
20
How would you explain strategic management?
BTL1
Remembering
PART - B
1
How would you describe the different types of plans?
(13)
BTL1
Remembering
2
What is the main idea of MBO? Explain the process of MBO, its
benefits and limitations.
(13)
BTL2
Understanding
3
Illustrate the types of planning.
(13)
BTL3
Applying
4
(i) Point out the concept of strategic and operational planning.
(5)
BTL4
Analyzing
(ii) Infer your understanding on the general planning process adopted by
the business organizations.
(8)
5
(i) Summarize the nature of Objectives.
(3)
BTL5
Evaluating
(ii) Conclude the various objective setting methods.
(10)
6
(i) How would you explain the objectives of planning?
(3)
BTL6
Creating
(ii) How could you determine the objectives for a manufacturing
organization?
(10)
7
List the types of goals organizations might have and the plans they use
for accomplishment.
(13)
BTL1
Remembering
8
(i) Interpret the essentials of formulating policies.
(3)
BTL2
Understanding
(ii) Express the different types of strategies.
(10)
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9
(i) Classify the different types of Decisions.
(3)
BTL3
Applying
(ii) Apply some of the tools for developing organizational strategies.
(10)
10
Analyze the different planning techniques.
(13)
BTL4
Analyzing
11
Identify the various types of Policies with examples.
(13)
BTL1
Remembering
12
(i) Differentiate strategies and policies.
(3)
BTL2
Understanding
(ii) Give the steps involved in strategic management Process.
(10)
13
(i) Classify the various levels of strategies.
(3)
BTL4
Analyzing
(ii) Connect how strategic management is implemented in an
Organization.
(10)
14
(i) Why is decision making is important in an Organization?
(3)
BTL1
Remembering
(ii) Write the steps involved in Decision making process with suitable
examples.
(10)
PART - C
1
Tata group has set its objectives of doubling its objectives of doubling profit
every three years and sales revenue every four years.
Answer the following questions:
i) Give your comment on objectives of TATA group. (8 marks)
ii) Give guidelines for objective settings. (7 marks)
BTL5
Evaluating
2
MBO aims at joint goal setting of superior and subordinate managers. In an
MNC,
Japanese managers involve Indian subordinate managers in goal settings.
Indians feel this practice different because they are used to traditional
objectives settings where in the managers dictate objectives to subordinates.
When Japanese managers try to involve the Indian subordinate managers in
goal setting, Indian Managers feel that Japanese managers are not capable of
setting objectives by themselves.
Answer the following questions:
i) Discuss the problems faced between Japanese Managers and
Indian subordinate managers. (5 marks)
ii) How can Japanese managers solve the problem? (5 marks)
iii) Discuss the features of MBO. (5 marks)
BTL6
Creating
3
Policy making is guide to action in Organisation–Demonstrate with
examples. (15 marks)
BTL6
Creating
4
Administration essentially is a decision-making process: Elucidate this
statement and explain the various types of decisions taken by executives.
(15 marks)
BTL5
Evaluating

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UNIT III – ORGANIZING
Nature and purpose – Formal and informal organization – organization chart – organization structure –
types – Line and staff authority – departmentalization – delegation of authority – centralization and
decentralization – Job Design - Human Resource Management – HR Planning, Recruitment, selection,
Training and Development, Performance Management, Career planning and management.
PART - A
Q.No
Questions
BT
Level
Competence
1
Define departmentation.
BTL1
Remembering
2
Distinguish authority and power.
BTL2
Understanding
3
Explain the concept „delegation of authority‟.
BTL3
Applying
4
Analyze the bases of span of control.
BTL4
Analyzing
5
Assess the concept of job design.
BTL5
Evaluating
6
Can you assess the importance of Human resource management?
BTL6
Creating
7
What is centralization and decentralization?
BTL1
Remembering
8
Contrast formal and informal organization.
BTL2
Understanding
9
Classify the different types of staff in organization.
BTL3
Applying
10
What is the theme of human resources planning?
BTL4
Analyzing
11
Evaluate how career planning is related to career development.
BTL5
Evaluating
12
How would you evaluate the usage of Functional Departmentation?
BTL6
Creating
13
Describe Training.
BTL1
Remembering
14
Distinguish on the job and off the job training.
BTL2
Understanding
15
Show your understanding about assessment centers.
BTL3
Applying
16
Infer why performance management is important?
BTL4
Analyzing
17
Write an example of how functional authority works in an organization.
BTL1
Remembering
18
Compare Line and Staff Authority.
BTL2
Understanding
19
Write about the Performance Management.
BTL1
Remembering
20
Describe the concept of organizing.
BTL1
Remembering
PART - B
1
Examine the different types of organizational structures followed by
the companies.
(13)
BTL1
Remembering
2
(i) Interpret the key elements in organizational design?
(6)
BTL2
Understanding
(ii) Distinguish the benefits of formal and informal organization.
(7)
3
(i) Demonstrate the benefits of Decentralization.
(3)
BTL3
Applying
(ii) Relate the concept of centralization and decentralization in an
Organization.
(10)
4
(i) Analyze the importance of employee training.
(3)
BTL4
Analyzing
(ii) List and explain about the various methods of training.
(10)
5
(i)Delegation is the ability to get result through others - Conclude.
(3)
BTL5
Evaluating
(ii) Summarize the guidelines for effective delegation.
(10)
6
Describe various performance appraisal techniques?
(13)
BTL6
Creating
7
(i)Quote about the matrix Organization Structure with their relative
advantages and limitations.
(5)
BTL1
Remembering
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(ii)Explain line and functional organizational structures with its
advantages and limitations.
(8)
8
Summarize the various types of departmentation.
(13)
BTL2
Understanding
9
Illustrate various sources of recruitment with their relative advantages
and disadvantages.
(13)
BTL3
Applying
10
(i)Write about human resources planning.
(5)
BTL4
Analyzing
(ii)Analyze the Human Resource Management activities in a business
organization.
(8)
11
What is Span of Control? Write down the different factors influencing
span of Control.
(13)
BTL1
Remembering
12
i) What is meant by selection process?
(3)
BTL2
Understanding
ii) Discuss the tasks associated with identifying and selecting
competent employees.
(10)
13
List and explain the nature and purpose of organization.
(13)
BTL4
Analyzing
14
Define staffing. Identify the steps involved in selection process.
(13)
BTL1
Remembering
PART - C
1
A MNC with headquarters in Canada is in a dilemma to decide whether to
adopt a line or a line and staff organisation structure. Highlight the
advantages of line and line and staff organisation structure. According to you
which structure would be suitable for a huge MNC? (15 marks)
BTL 5
Evaluating
2
XYZ Company has various strategic business Units such as Textiles,
InfoTech, Pharma and electronics. Write about the different forms of
departmentation. Which form of departmentation is suitable? (15 marks)
BTL 6
Creating
3
Explain the different stages of career. Also explain the importance of career
development. (15 marks)
BTL 6
Creating
4
Jacob, one of your assistants in a fire insurance company, is responsible for a
group of clerical workers who review changed policies, endorsements, and
riders, calculate commissions, and maintain records. He is very meticulous,
and everything coming out of his group is perfect. He does not delegate
authority and responsibility but rechecks in detail all the work turned out by
his faction. He keeps turning back to them careless and inaccurate work until
it is perfect. As a result he is busy from early morning until late at night
doing detail work and neglecting his role as supervisor. His workers have
figured him out and are taking it easy. They do slap-dash work and correct it
as often as he returns it. You are afraid about Jacob‟s workaholic behaviour
and heading for a nervous breakdown. You have told him in general terms to
delegate authority and responsibility and to discipline his group.
He says that you just can‟t find people any more who have pride in their work
or concern for the company and that if he fires any of his people or they quit
the replacements would most likely be more terrible.
1) Why people do not delegate authority and responsibility? (3marks)
2) What are Jacob‟s responsibilities as a supervisor? (3marks)
3) Which can he delegate and how? (3marks)
4) What are the leadership characteristics that Jacob lacks? (3marks)
5) How can you go about developing them in him? (3marks)
To answer the above questions follow the steps below:
 First, study the case carefully, identifying the management principles
involved, where possible.
 Gain as sound an understanding as possible, within the time available,
through private study.
 Apply the systematic Analysis methodology.
 Discuss your analysis and conclusions.
BTL 5
Evaluating
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UNIT IV – DIRECTING
Foundations of individual and group behaviour – motivation – motivation theories – motivational
techniques – job satisfaction – job enrichment – leadership – types and theories of leadership –
communication – process of communication – barrier in communication – effective communication –
communication and IT.
PART - A
Q.No
Questions
BT
Level
Competence
1
Define Leadership.
BTL1
Remembering
2
Differentiate group and individual behaviour.
BTL2
Understanding
3
Show your understanding on the concept of motivation.
BTL3
Applying
4
Classify the different types of communication.
BTL4
Analyzing
5
Evaluate the various motivation techniques.
BTL5
Evaluating
6
What information would you use to support the view of Job Enrichment and
Job enlargement?
BTL6
Creating
7
How would you describe the advantages of Democratic Leadership Styles?
BTL1
Remembering
8
Interpret personality.
BTL2
Understanding
9
What is Grapevine communication?
BTL3
Applying
10
Brief about X and Y Theory.
BTL4
Analyzing
11
Summarize the various types of leadership styles.
BTL5
Evaluating
12
What is your opinion about „Noise‟ in communication?
BTL6
Creating
13
What is brainstorming?
BTL1
Remembering
14
Distinguish motivators and hygiene factors.
BTL2
Understanding
15
List the important barriers to communication.
BTL3
Applying
16
Analyze your understanding on job satisfaction.
BTL4
Analyzing
17
List few monetary and non-monetary rewards.
BTL1
Remembering
18
How does leadership differ from management?
BTL2
Understanding
19
Quote the various elements in Maslow‟s hierarchy of needs.
BTL1
Remembering
20
How would you show your understanding about the concept downward
communication?
BTL1
Remembering
PART - B
1
Define motivation. Explain the theories of motivation in detail.
(13)
BTL1
Remembering
2
Express the process of communication.
(13)
BTL2
Understanding
3
Compare and contrast between Verbal and written communication.
(13)
BTL3
Applying
4
(i) Analyze the characteristics of a good leader.
(5)
BTL4
Analyzing
(ii) Differentiate the various styles of leadership.
(8)
5
(i) Identify barriers to effective interpersonal communication.
(5)
BTL5
Evaluating
(ii) How would you overcome the barriers in communication?
(8)
6
“Communication through electronic media is helpful for effective
business”. Do you agree with the statement?
(13)
BTL6
Creating
7
Explain in detail about the various types of leadership with its
different styles.
(13)
BTL1
Remembering
8
(i) Summarize the X and Y Theory with example.
(7)
BTL2
Understanding
(ii) Distinguish Maslow‟s theory with Herzberg‟s theory.
(6)
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9
(i) Compare Job enrichment and Job Enlargement.
(5)
BTL3
Applying
(ii) Write about the group and individual Behaviour.
(8)
10
(i) Explain how motivation important for organization development /
achievement? Justify your answer with Maslow‟s hierarchy of needs.
(9)
BTL4
Analyzing
(ii) Point out the various motivational techniques used in
organizations.
(4)
11
Examine the theories of Leadership.
(13)
BTL1
Remembering
12
(i) Money is a motivator – Interpret.
(3)
BTL2
Understanding
(ii) Differentiate financial and non-financial motivators.
(10)
13
Contrast the obstacles to the leader flexibility and leader styles based
on them?
(13)
BTL4
Analyzing
14
(i) What is the need for grapevine communication?
(4)
BTL1
Remembering
(ii) Quote the various formal organizational communication.
(9)
PART - C
1
XYZ Corporation has a lot of barriers to communication. List the possibility
of the various barriers. Also suggest the ways to overcome them. (15 marks)
BTL6
Creating
2
“Job performance of individual is significantly influenced by
the employee‟s attitude” – Discuss. (15 marks)
BTL6
Creating
3
Mr. Karthik has worked in a traditional conservative organisation. He shifted
to a new organisation in a metropolitan city. The new job profile puts him in a
position to take highly risky decisions. Though he performs well, he feels that
the environment is very risky environment. What makes the difference
between the two organizations? Would you advise him to continue in his
job? (15 marks)
BTL5
Evaluating
4
The country head of Z InfoTech finds it difficult to communicate to his boss
in California. Sometimes it is due to difference in timings, sometimes due to
difference in meanings of words. Phone lines are noisy and signal breaks
sometimes. What do you think would be the type of barriers faced by him
while communication takes place between people of different countries?
(15 marks)
BTL5
Evaluating

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