Total Quality Management Solved MCQs

Multiple Choice Questions 111 Pages

Anna University

Mechanical Engineering

Contributed by

Arvind Ramson

DHIRAJLAL GANDHI COLLEGE OF TECHNOLOGY,
Opposite to Salem Airport, Salem - 636 309
DEPARTMENT OF MECHANICAL ENGINEERING

MULTIPLE CHOICE QUESTIONS

VII SEMESTER

GE8077 – Total Quality Management
Regulation – 2017 (Batch: 2017 -2021)
Academic Year 2020 – 21

Prepared by

Course Coordinator
Mr.G.Madhankumar., AP/MECH

Module Coordinator

Mr.M.Chandru., SAP/MECH

Overall Coordinator

Dr.P.Senthilkumar., Prof & HOD/MECH
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1. ______________ is not a process tools for TQM systems
A. process flow analysis
B. histograms
C. pliers
D. control charts
Correct answer: (C)
2. Inspection, scrap, and repair are examples of ______________
A. internal costs
B. external costs
C. costs of dissatisfaction
D. societal costs
Correct answer: (A)

3. Customers are primarily concerned with ______________
A. Communication, courtesy, and credibility of the sales person
B. Competence, courtesy, and security of the sales person
C. Competence, responsiveness, and reliability of the sales person
D. Communication, responsiveness, and cleverness of the sales person
Correct answer: (A)
4. Assured quality is necessary for building customer confidence.
A. correct
B. correct to some extent
C. correct to great extent
D. incorrect
Correct answer: (A)

5. ______________ is the areas that will be covered by the organization's processes
A. process areas
B. product Areas
C. private areas
D. preset areas
Correct answer: (A)

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6. All of the following costs are likely to decrease as a result of better quality except
A. customer dissatisfaction costs
B. inspection costs
C. maintenance costs
D. warranty and service costs
Correct answer: (C)
7. "Quality is defined by the customer" is
A. An unrealistic definition of quality
B. A user-based definition of quality
C. A manufacturing-based definition of quality
D. A product-based definition of quality
Correct answer: (B)
8. TQM stands for ______________
A. Total Quality Management
B. Total Quantity Management
C. Total Qualitative Management
D. To question management
Correct answer: (A)
9. After E.deming, who is considered to have the greatest impact in quality management?
A. Kauro Ishikawa
B. Joseph M. Juran
C. W.E. Deming
D. Genichi Tagucchi
Correct answer: (B)

10. Deming's 4 step cycle for improvement is______________
A. plan, do, check, act
B. schedule, do, act, check
C. do, act, check, monitor
D. plan, control, act, sustain
Correct answer: (A)

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Page 3
11. Plan-do-study-act cycle is a procedure to ______________
A. Overall improvement
B. Continuous improvement
C. Permanent improvement
D. Immediate improvement
Correct answer: (B)

12. Quality practices must be carried out ______________
A. at the start of the project
B. throughout the life of the project
C. at the end of the project
D. no need to carry out quality practices
Correct answer: (B)

13. Quality circles work best if employees are initially trained in ______________
A. Group dynamics
B. Motivation principles
C. Communications
D. All of the three. (Not sure)
Correct answer: (D)

14. Quality Trilogy includes
A. Quality planning
B. quality improvement
C. quality control
D. All the three
Correct answer: (D

15. Inspection is part of the ______________
A. quality control (not sure)
B. Quality Planning
C. Quality improvement
D. Quality circle
Correct answer: (A)

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Page 4
16. Elements of quality management system are ______________
A. organizational structure
B. responsibilities
C. procedures
D. all the three (not sure)
Correct answer: (D)

17. Based on his 14 Points, Deming is a strong proponent of ______________
A. inspection at the end of the production process
B. an increase in numerical quotas to boost productivity
C. looking for the cheapest supplier
D. training and knowledge
Correct answer: (D)

18. According to Deming most of the problems are related to systems and it is the responsibility
of the management to improve the systems
A. correct
B. correct to some extent
C. correct to great extent
D. Taguchi
Correct answer: (A)

19. Quality management includes forming and directing a team of people to achieve a qualitative
goal within an effective cost and time frame that results in ______________
A. A project completed in shortest possible time.
B. A product or service that conforms to the required specifications.
C. an award-winning product that brings public recognition to the project
D. an innovative project that establishes qualification of the project team
Correct answer: (B)

20. Identify the cost not likely to reduce as a result of better quality.
A. Maintenance costs
B. Inspection costs
C. Scrap costs
D. Warranty and service costs
Correct answer: (A)

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Page 5
21. Processes that operate with "six sigma quality" over the short term are assumed to produce
long-term defect levels below ______________ defects per million opportunities (DPMO).
A. 2
B. 2.4
C. 3
D. 3.4
Correct answer: (D)

22. ______________ are used in six sigma
A. black belt
B. green belt
C. both black belt and green belt
D. none of the Above
Correct answer: (C)

23. Customers are primarily concerned with ______________
A. Communication, courtesy, and credibility of the sales person
B. Competence, courtesy, and security of the sales person
C. Competence, responsiveness, and reliability of the sales person
D. Communication, responsiveness, and cleverness of the sales person
Correct answer: (A)

24. Assured quality is necessary for building customer confidence.
A. correct
B. correct to some extent
C. correct to great extent
D. incorrect
Correct answer: (A)

25. ______________ is about supplying customers with what they want when they want it.
A. JUT
B. HET
C. JAT
D. JIT
Correct answer: (D)

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Page 6
26. ______________ are the areas that will be covered by the organization's processes
A. process areas
B. product Areas
C. private areas
D. preset areas
Correct answer: (A)

27. All of the following costs are likely to decrease as a result of better quality except
______________
A. customer dissatisfaction costs
B. inspection costs
C. maintenance costs
D. warranty and service costs
Correct answer: (C)

28. "Quality is defined by the customer" is
A. An unrealistic definition of quality
B. A user-based definition of quality
C. A manufacturing-based definition of quality
D. A product-based definition of quality
Correct answer: (B)

29. In Six Sigma, a ______________ is defined as any process output that does not meet
customer specifications
A. error
B. cost
C. quality
D. defect
Correct answer: (D

30. Plan-do-study-act cycle is a procedure to ______________
A. Overall improvement
B. Continuous improvement
C. Permanent improvement
D. Immediate improvement
Correct answer: (B)

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Page 7
31. –––––––– are the charts that identify potential causes for particular quality problems.
A. Control Chart
B. Flow chart
C. Cause and Effect Diagram
D. Pareto chart
Correct answer: (C)

32. Quality circles work best if employees are initially trained in ______________
A. Group dynamics
B. Motivation principles
C. Communications
D. All of the three. (Not sure)
Correct answer: (D)

33. Quality Trilogy includes
A. Quality planning
B. quality improvement
C. quality control
D. All the three
Correct answer: (D)

34. Production issues should be addressed early
A. correct (not sure)
B. correct to some extent
C. correct to great extent
D. incorrect
Correct answer: (A)

35. QFD stands for ______________
A. Quantity for deployment
B. Quality for deployment
C. Quality function deployment
D. Quality for decision
Correct answer: (C)

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Page 8
36. Reliability is the degree to which a unit of equipment performs its intended function under
______________ for ______________ of time.
A. specified conditions; specified period
B. any condition; specified period
C. specified conditions; all periods
D. any condition; any period
Correct answer: (A)

37. Kaizen is a ______________ process, the purpose of which goes beyond simple productivity
improvement.
A. weekly
B. daily
C. monthly
D. annual
Correct answer: (B)

38. Elements of quality management system are ______________
A. organizational structure
B. responsibilities
C. procedures
D. all the three (not sure)
Correct answer: (D)
39. At the time of making a purchase agreement with a vendor, what is important to mention
about inspection?
A. the characteristics of the product that are to be inspected
B. the tolerances that would be allowed
C. the reputation of the vendor
D. a & b both (not sure)
Correct answer: (D)

40. "Poka-yoke" is the Japanese term for ______________
A. Card
B. Fool proof
C. Continuous improvement
D. Fishbone diagram
Correct answer: (B)

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Page 9
41. Based on his 14 Points, Deming is a strong proponent of ______________
A. inspection at the end of the production process
B. an increase in numerical quotas to boost productivity
C. looking for the cheapest supplier
D. training and knowledge
Correct answer: (D)

42. A fishbone diagram is also known as a .______________
A. cause-and-effect diagram
B. poka-yoke diagram
C. Kaizen diagram
D. Taguchi diagram
Correct answer: (A)

43. According to Deming most of the problems are related to systems and it is the responsibility
of the management to improve the systems
A. correct
B. correct to some extent
C. correct to great extent
D. Taguchi
Correct answer: (A)

44. A maturity model can be used as a benchmark for comparison and as an aid to understanding
A. TRUE
B. FALSE
C. depends
D. can't say
Correct answer: (A)

45. Fourteen points framework for quality and productivity improvement was suggested by
______________
A. Crosby
B. Ishikawa
C. Deming
D. Juran
Correct answer: (C)

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